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Website Maintenance/Support Pricing

We work on a system called "Support Blocks" where 1 block is a half hour of time (30 minutes). We do that because we need to be able to take a backup of what we're working, do your work, then do adequate testing and reporting. If the work is clear/easy to understand, we can get a lot done in 30 minutes.

Here's what we typically do in our process:

1. Receive - Look over what we received, and make sure we have a clear understanding of what needs to be done.
2. Backup - Take a backup of the page or website so if something would go wrong, we can take it back to how it was.
3. Execute - Do the required work (change pages, images, work with a form... whatever).
4. Test - Check that the work was done properly and works well in different web browsers/devices.
5. Report - Log the work that was done, and write up/send a report.

We're pretty efficient with time, but we're also careful as we want to make sure the work is done properly. If you find a mistake, we'll take care of it for no extra charge. Our team is also trained to communicate with you, our client, very well.