We Support Your Website Because… It Matters!
Your website is your marketing hub. It’s often the first or second impression your customers have of your company, so it needs to be maintained and run smoothly.
Our expert team is here to support you. Finding quality help for your website can be challenging, but we’ve been at it since 2001, assisting thousands of clients just like you.
Whether it’s adding new content (copy, images, PDFs, etc.), helping with an error/issue, keeping the site’s software up to date, or even adding a new feature like a form, it’s easy to submit a request to us and get help.
Here’s How EASY It Is…
We review it and get back to you with a quote or follow up questions.
You purchase Support Blocks to cover the work.
We complete the work and send you a report.
What Are Support Blocks?
Each support block is a half hour of time. That means the minimum amount of work we’ll do is a half hour, but we also do things like take a backup, do testing, and write our reports. We can also do several requests in a half hour.
Expert hack: our clients will sometimes give us a list of tasks they need done to save time/blocks.
Support Blocks NEVER expire. The more you buy, the better the discount you get, so it makes sense to stock up on them.
We keep track of how many blocks you’ve purchased, what they’ve been used for, and how many are left in your account. You can login any time and check. Blocks are tied to your website’s domain name to keep things simple.
Asking questions or getting a quote does not use blocks. If we’re ever going to charge blocks, we’ll always first confirm that with you via email.
What Kind of Support Can You Do?
We can do almost anything, really. We’re experts at WordPress, but we’ve worked on
many other kinds of websites, so don’t be afraid to ask.
Here are some examples of the type of website maintenance work we normally do:
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Again, don’t be afraid to ask!
How Long Does It Take?
We typically turn around requests in 24-48 hours (business days). All requests go into a ticket system so that we don’t lose them. Our team follows up on tickets to make sure you get the best service possible.
What If There’s a Problem With the Work?
As it is in life, things can happen, but if there’s a problem with our work, we’ll either fix it or give you a refund. We take backups of anything we’re going to change, so we can always put things back how they were.
Our goal is to make sure you’re happy so that you’ll keep turning to us for website support.
Get Started!
You can start right now without paying a dime.
Just start a request and we’ll take it from there.
What Clients Think of Our Work…
No need to look elsewhere – you guys are reliable, quick and proficient.
Tim F
Thank you for the quick fix and for making an additional fix to prevent the problem from recurring.
Jay M
Love having your organization as part of our team. It is one less worry/headache for us. Thanks!
BM
Very fast service. No lag time, which is appreciated when my business is generated from my website.
Lenny W